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21 January, 2014

Print job leaves queue but document isn't printed to a shared printer

Symptom:
    When you try to print a document to a shared printer, it does appear in the print queue and then remove from the list as thought it was completed. There is no error message during the process, the document just never seems to get to the printer. Remove printer and reconnect it from print server doesn't help to resolve the problem.

Cause:
    This usually happens when you update printer driver for Windows print server.

Resolution:

    Remove all problematic printer driver packages on the computer which has problem and reconnect shared printer again.
But while removing printer driver packages through Print Management, you might get following error messages:
"Failed to remove driver HP Universal Printing PCL 5. The specified printer driver is currently in use."
"Failed to remove driver HP Universal Printing PCL 6. The specified printer driver is currently in use."
"Failed to remove package hpcu111u.inf. The specified printer driver is currently in use."
...
Try these steps to remove them completely:
1. Remove Printers in "Devices and Printers"
2. Go to Services MMC (by typing services.msc in the Run windows), then stop "Print Spooler" service.

3. Open Registry and locate:
HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors\
4. Rename all Print Processors that are listed (like hpcpp104 to hpcpp104.old, winprint to winprint.old, and so on..)
5. Start Print Spooler service
6. Open Print Management MMC (by click Start, point to Administrative Tools, and then click Print Management).
Go to Print Server > [computer] > Drivers
Right click on problematic printer driver packages (or simply delete all) and select "Remove Driver Package"

7. Stop Print Spooler service again
8. Reopen Registry and locate above location again, then rename back all Print Processors to original name (Winprint.old to Winprint,...)
9. Restart Print Spooler service and reconnect shared printers

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